Frequently asked questions
What are the shipping fees?
Delivery costs are FREE for all countries in the world, at the International. You have online tracking from your customer area for the majority of countries in the world
Do you ship all over the world?
Yes, we deliver anywhere in the world.
The prices of products are expressed in Euros, including taxes but excluding customs fees.
The prices of products are expressed in euros, all taxes included and excluding customs duties, for orders outside the EU that are the responsibility of the customer.
For all orders outside the European Union customs duties are the responsibility of the customer.
LOUISE MARCAUD can not be held responsible for any action and / or costs and / or taxes and / or delays due to the customs over which it has no control.
Which payment methods are accepted?
All payments by credit card and paypal are accepted.
Delivery will take how long? And how to track my order?
Delivery times vary depending on the product ordered. This can range from 4 business days to 30 business days depending on inventory.
We are a small structure, to minimize the losses we launch small productions that we repeat according to orders.
You can find your parcel tracking in your customer area. This tracking appears as soon as we have sent your package.